常見問題 FAQs
Q: 提供全球運送嗎? Is it worldwide shipping?
A: AMBOI暫未能提供全球運送服務，現在提供香港，澳門，台灣的運送服務；而新加坡，馬來西亞，泰國可到當地的Zalora或Shopee選購部分品牌。
AMBOI is temporarily unable to provide global shipping services, and now provides Hong Kong, Macau, and Taiwan; while Singapore, Malaysia, and Thailand can go to local Zalora or Shopee to purchase some brands.
*Some beauty products cannot be shipped overseas.
Q: 可以自取嗎？Can I pick up offline?
A: AMBOI提供品牌實體門市自取及購買服務， 請到 "預約門市" 預約時間，不便之處敬請原諒。如是補貨商品，將會以電郵方式通知已到貨及通知可預約前往取貨。
AMBOI currently provides self-pick-up and shop service. Please go to "BOOK A VIST" make an appointment for the pick-up time. Sorry for the inconvenience. In case of replenishment item, we will inform you by email that the items have arrived and that you can make an appointment to pick up.
*門市暫只提供 八達通 及 轉數快 付款。
*Offline store only provides Octopus and FPS payment.
Q: 已電郵/Whatsapp匯款單，請問商品寄出了嗎？The remittance form has been filled in, have the goods been shipped?
A: 發送匯款單後，可由 [ 帳戶] 頁面登入帳號及密碼，查詢商品到貨進度。
After sent the deposit slip, you can log in to your account and password from the [Account] page to check the progress of the goods arrival.
Q: 我已完成匯款，請問有收到嗎？I have completed the remittance, have you received it?
A: 您可登入 [ 帳戶 ] 頁面，如已顯示( 已付款 ) 表示已經收到您的款項， 如款項有誤，將以電話或電郵的方式與您聯繫。
You can log in to the [Account] page. If it is displayed (paid), it means that you have received your payment. If the payment is wrong, you will be contacted by phone or email.
Q: 官網不是都現貨嗎？為何我的商品還要追加？要等多久？Aren't all the official websites in stock? Why should my items be replenishment? How long do we have to wait?
A: 官網現在大多是現貨為主，但仍有部分商品是為預購品或或補貨中的產品。
一般追加商品需等待7-14工作天不含假日，貨到皆會以填單順序安排配貨。
At present, most of the items in official website are in stock, but there are still some goods that are pre-purchased or in replenishment.
Generally, replenishment need to wait for 7-14 working days, excluding holidays, and the goods will be arranged in the order of filling out the order.
Q: 我的訂單怎麼被作廢了？Why was my order cancelled?
A: 因您的訂單未於七日內結帳完成，故系統於七日後自動作廢訂單。
Because your order was not completed within 7 days, the system will automatically void the order after 7 days.
Q: 為什麼我的帳號不能使用、無法購買？Why can't my account be used or purchased?
A: 因個人因素導致退貨或未領次數過多，皆列入黑名單，請您購買前務必確認，避免影響您於網路購物權益。
Too many returns or missed items due to personal factors are all included in the blacklist. Please confirm before purchasing to avoid affecting your online shopping rights.
Q: 我昨天才購買商品結果今天就降價了？I bought the product yesterday and the price dropped today?
A: 為配合不定期促銷活動和主題促銷，部份產品在各階段將以不同價格出售，屬價格正常調動，不提供補差價服務；
活動頁面上我們對價格、折扣和促銷活動均有明確說明，且活動結束後將不享受活動價格，還請您諒解。
In order to cooperate with irregular promotional activities and theme promotions, some products will be sold at different prices at various stages, which are normal price adjustments and do not provide the service of making up the difference;
On the event page, we have clear instructions on prices, discounts and promotional activities, and After the event is over, the price of the event will not be enjoyed. Please understand.